Can a product be returned after it has been purchased?
Yes, items that have not been used can be returned, in perfect condition, with their corresponding ticket/invoice and original packaging. We will refund the amount of the item in the same way it was paid once you send it to us. The return will have no cost.
How can I return an item purchased online?
Unused items must be in perfect condition and with their corresponding ticket. If you prefer that we collect it from your home, you can request a return by calling 93/2724257 during the following hours:
From Monday to Saturday from 10 a.m. to 2 p.m. and from 5 p.m. to 8:30 p.m.
You can also request a return by sending an email to [email protected] indicating the details of your order.
After verifying all the data, we will send a carrier to pick up your package. To arrange the collection, the transport company will contact you.
Can an order be returned at the Post Office?
At this time it cannot be returned at the Post Office and as soon as we activate this service we will indicate it in the return policy so that you can use the most convenient method for your return.
What is the deadline to make a return?
The term for any return is 30 days from the date of delivery of the products.
Do I have to pay anything for my return?
Returns are free of charge.
How will I receive my refund?
Once the return is approved, you will receive the amount in the same way you made your purchase.
When will I receive my refund?
After approving the return (unused items must be in perfect condition and have the inside labels). The payment to the credit card always depends on your bank and the terms that it establishes to proceed with the reimbursement. If you have paid for the order by bank transfer, when you call 93/2724257 or if you send an email to [email protected], you will have to provide your IBAN to proceed with the refund of the amount.

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